Never Miss a Call.
Never Lose a Client.

Last updated: February 16, 2026

1. Introduction

AnswerioPro ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services, website, and related applications.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, business name, and billing details when you register for our services.
• Call Data: Phone numbers, call recordings (if enabled), call transcripts, appointment details, and caller information captured during AI-handled calls.
• SMS Data: Phone numbers, message content, delivery status, and appointment confirmation details sent via our platform.
• Usage Data: Log data, device information, IP addresses, browser type, pages visited, and interaction patterns with our platform.
• Cookies & Tracking: We use cookies and similar technologies to improve your experience, analyze usage, and deliver relevant content.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our AI receptionist services
• Process and manage appointment bookings and SMS notifications
• Improve, personalize, and expand our services
• Communicate with you regarding account updates, support, and marketing (with your consent)
• Analyze usage patterns to enhance performance and user experience
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations and enforce our terms

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Trusted third-party vendors who assist with telephony, SMS delivery, payment processing, cloud hosting, and analytics.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred with prior notice.
• With Your Consent: When you explicitly authorize sharing with specific third parties.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, regular security audits, and secure data centers. While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days unless otherwise configured. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. HIPAA Compliance

For healthcare clients, we offer HIPAA-compliant configurations including Business Associate Agreements (BAAs), encrypted data handling, audit logging, and access controls in accordance with the Health Insurance Portability and Accountability Act.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: privacy@answeriopro.com
Phone: (555) 123-4567

Last updated: February 16, 2026

1. Acceptance of Terms

By accessing or using AnswerioPro's services, website, or applications ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not use our Services. These Terms constitute a legally binding agreement between you and AnswerioPro.

2. Description of Services

AnswerioPro provides an AI-powered virtual receptionist service that:

• Answers incoming phone calls on behalf of your business
• Engages callers in natural conversation to capture relevant details
• Books appointments based on your calendar availability
• Sends SMS confirmations and reminders to clients
• Provides a dashboard for call analytics and management

3. Account Registration

To use our Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4. Subscription & Billing

• Plans: Services are offered on a monthly subscription basis with various tiers as described on our pricing page.
• Payment: Subscription fees are billed in advance on a monthly basis. You authorize us to charge your selected payment method automatically.
• Free Trial: New accounts may be eligible for a 14-day free trial. You will not be charged until the trial period ends.
• Cancellation: You may cancel your subscription at any time. Your service will remain active until the end of the current billing period. No refunds are provided for partial months.
• Price Changes: We may adjust pricing with 30 days' written notice. Continued use after a price change constitutes acceptance.

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit fraudulent, misleading, or deceptive communications
• Send unsolicited bulk messages (spam) through our SMS features
• Interfere with or disrupt our Services or servers
• Attempt to reverse-engineer, decompile, or derive source code from our AI systems
• Use the Services for any illegal, harmful, or abusive purpose

6. AI Limitations & Disclaimer

Our AI receptionist is designed to handle routine calls professionally. However, you acknowledge that:

• AI may occasionally misinterpret caller intent or provide imperfect responses
• AI is not a substitute for licensed professional advice (medical, legal, financial, etc.)
• You are responsible for reviewing and verifying appointment bookings and call summaries
• Service availability is subject to telephony infrastructure and may experience occasional interruptions

7. Intellectual Property

All content, features, and functionality of our Services, including software, AI models, design, logos, and documentation, are the exclusive property of AnswerioPro and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for your business operations.

8. Data Ownership

You retain ownership of your business data, including call records, client information, and appointment data. You grant us a limited license to process this data solely to provide the Services. We will handle your data in accordance with our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, AnswerioPro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising from or related to your use of the Services. Our total liability shall not exceed the amount you paid for the Services in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless AnswerioPro, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

11. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We will make commercially reasonable efforts to notify you of significant changes that may affect your use of the Services.

12. Termination

We may suspend or terminate your access to the Services if you violate these Terms, fail to pay subscription fees, or engage in conduct that we determine is harmful to our Services or other users. Upon termination, your right to use the Services ceases immediately, and we may delete your data after a 30-day grace period.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We may revise these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before taking effect. Your continued use of the Services after revised Terms become effective constitutes your acceptance.

15. Contact Us

For questions about these Terms of Service, please contact us at:

Email: legal@answeriopro.com
Phone: (555) 123-4567